for ITSM Specialists

Extend the value of your ITSM solution  by making it integral to every business decision

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The silent impact of ITSM

While IT Service Management (ITSM) quietly keeps operations running smoothly behind the scenes, its value often remains unnoticed until something goes awry.

Although ITSM is essential for maintaining seamless business operations, quantifying its impact with clear metrics for executives can be challenging. Unfortunately, it tends to receive more attention when issues arise.

In essence, an ITSM solution may not always play a prominent role in major business decisions, as it's frequently viewed as a necessary but less acknowledged tool for achieving organisational objectives.

Post-merger use-case
Cost Takeout use-case
Shared Services use-case
Cost Transparency use-case
Emerging Technology adoption use-case
Digital Transformation use-case

Extend the value of ITSM with a range of diverse business scenarios that requires “Advanced Current State Cost Analysis & Scenario Modelling for potential Target States”

This ensures your ITSM solution is fully embedded within your client organisation

The current process for generating cost metrics is inadequate and not linked to ITSM

The current process to Cost Management is manual & error-prone

"Excel-magic" has its limitations.

Impacts speed & agility to emerging dynamic events
Impacts bottom-up, end-to-end, granular financial control
The challenges with Excel for Cost Modelling
Opaqueness of OpEx

Not linking Technology Spend to the IT Service Catalogue

Due to the manual nature of Excel models, costs are merely displayed at a simplistic cost-centre level with no attempt to create metrics such as TCO (Total Cost of Ownership) of the Service Portfolio

Lack of a financial dashboard linking wider ITSM data to cost

Due to limitations in Excel, the other ITSM data such as incidents, tickets, etc is not incorporated into financial metrics

lack of BU/Product profitability
Corporate Modelling Layers

Not linking ITSM data to Product Profitability

Typical capital investments are made using manual computations on a case-by-case basis using spreadsheets. The complexity of emerging technology with its complex architectures necessiates a standards-based Cost Model that can convince skeptical clients of the associated benefits

CostLens brings your ITSM data to life by creating a dashboard of advanced cost metrics

This shifts ITSM's value from Operational to Strategic, from a mere necessity to Critical
CostLens metrics
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Extend the value of ITSM from Operational to Strategic

Automation of cost insights that drives cost accountability across the organisation

The TCO (Total Cost of Ownership) of Services drives accountability with Service Owners.

Similarly, the fully loaded costs of Functional Groups drives accountability with Heads of shared Infrastructure Leads such as database lead, Server lead, etc

CostLens Product Page
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Automation of complex variance in terms your audience understand

Not only can you compare any two periods; but you can also express this variance in terms of familiar financial ledger dimensions such as cost-centre, legal entities, etc. Additionally, you can express this variance in terms familiar to your audience.

Automated Variance diagrams
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A pre-built Cost modelling engine aligned to industry-standards

An out-of-the-box engine with pre-defined cost algorithms that understands the cost domain - so simply uploaded your data and the system will do the rest.

Cost Domain model
Supply and Demand economics

If you are interested in expressing your costs in terms of Supply and Demand economics, talk to us

choose a convenient time-slot between multiple meeting formats

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CostLens brings the power of big-data analytics to deliver huge benefits

Generates advanced metrics of complex cost structures

such as Total Cost of Ownership (TCO), Unit Costs of Infrastructure

Consumption-based billing

drives changes to behaviour

typical cost challenges

~ 80%

typical reductions in manual effort when compared to Excel

Articulate business-led demand

Consumption-driven cost increases drives accountability

typical cost challenges

Offers transparency of opaque costs

Technology costs expressed in terms the business understands

Manage Technical Debt

Create granular transparency tied to financial value

Surface true BU/ Product profitability

improved product investment decisions

indirect benefits

Transparency offers a sense of control

Often shared, indirect costs such as Technology can drive a sense of frustration that can be resolved through transparency

confidence in investment decisions

Improve confidence in investment decisions

Generate accurate metrics for robust, reliable decisions such as TCO (Total Cost of Ownership), Fully loaded costs, Unit Costs

indirect costs

Improves agility

Speed of decision-making is critical in the current age of hyper-turbulence driven by macroeconomic and geopolitical headwinds

Indirect costs

Enables Cost Optimisation

Availability of advanced metrics and benchmarks offers multiple perspectives to understand what cost components are driving costs

Demonstrates the value of shared costs

Shift the conversation from cost to value delivered by demonstrating the value of Services delivered

Indirect costs

Lower structural costs by 15% - 20%

Structural costs are harder to exit due to how deeply engrained they are

Request custom demo

If you would like to understand our product better select from one of the options

Somewhat unsure? arrange a quick clarification call
Understand solution - and would like to see the detail?
An initial call that covers a quick overview and understand your needs to determine if there is a solution fit
A full Product Demo tailored to your specific needs covering data aspects and business case
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