While IT Service Management (ITSM) quietly keeps operations running smoothly behind the scenes, its value often remains unnoticed until something goes awry.
Although ITSM is essential for maintaining seamless business operations, quantifying its impact with clear metrics for executives can be challenging. Unfortunately, it tends to receive more attention when issues arise.
In essence, an ITSM solution may not always play a prominent role in major business decisions, as it's frequently viewed as a necessary but less acknowledged tool for achieving organisational objectives.
This ensures your ITSM solution is fully embedded within your client organisation
"Excel-magic" has its limitations.
Due to the manual nature of Excel models, costs are merely displayed at a simplistic cost-centre level with no attempt to create metrics such as TCO (Total Cost of Ownership) of the Service Portfolio
Due to limitations in Excel, the other ITSM data such as incidents, tickets, etc is not incorporated into financial metrics
Typical capital investments are made using manual computations on a case-by-case basis using spreadsheets. The complexity of emerging technology with its complex architectures necessiates a standards-based Cost Model that can convince skeptical clients of the associated benefits
CostLens offers Cost Allocation models that automates allocation of shared costs, enables granular cost control and automates benefit tracking
Extend the value of ITSM from Operational to Strategic
such as Total Cost of Ownership (TCO), Unit Costs of Infrastructure
drives changes to behaviour
typical reductions in manual effort when compared to Excel
Consumption-driven cost increases drives accountability
Technology costs expressed in terms the business understands
Create granular transparency tied to financial value
improved product investment decisions
Often shared, indirect costs such as Technology can drive a sense of frustration that can be resolved through transparency
Generate accurate metrics for robust, reliable decisions such as TCO (Total Cost of Ownership), Fully loaded costs, Unit Costs
Speed of decision-making is critical in the current age of hyper-turbulence driven by macroeconomic and geopolitical headwinds
Availability of advanced metrics and benchmarks offers multiple perspectives to understand what cost components are driving costs
Shift the conversation from cost to value delivered by demonstrating the value of Services delivered
Structural costs are harder to exit due to how deeply engrained they are
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